Privacy Policy
LunchLink Privacy Policy
Effective Date: January 1, 2025
Last Updated: [Insert Launch Date]
1. Overview
LunchLink (“we,” “us,” or “our”) values your privacy. We provide an online ordering platform that connects parents, schools, and local restaurants to make it easy to pre-order and pre-pay for school lunches. This Privacy Policy explains how we collect, use, and protect personal information through our website and app.
Our services are intended for parents, guardians, and school staff, not children.
2. Information We Collect
From Parents, Guardians, and School Staff
We may collect:
- Name and contact information (e.g., email, phone number)
- Account login credentials
- School affiliation
- Order history and payment information (processed securely by third-party payment processors)
From Participating Schools
We may receive limited contact information (e.g., school staff or family email addresses) provided for the exclusive purpose of informing the school community about LunchLink.
About Students
To fulfill meal orders accurately, we collect the following limited information:
- Student first and last name
- Grade level
- Teacher’s name
- Lunch period
- Lunch order details
This information is used solely for labeling and delivering meals correctly. We do not collect any sensitive data (such as addresses, social security numbers, or academic records).
3. How We Use Personal Information
We use collected information to:
- Create and manage accounts
- Process and fulfill lunch orders
- Communicate important updates or support information
- Notify users about relevant LunchLink program updates or promotions
We do not use or share information for unrelated marketing or advertising.
4. Sharing and Disclosure
We do not sell, rent, or lease any personal information.
We may share limited data only with:
- Authorized school contacts to ensure proper delivery and coordination
- Service providers that help us operate our systems (e.g., web hosting, email communication, payment processing), bound by confidentiality and data protection agreements
- Legal authorities if required by law or to protect LunchLink’s legal rights
5. Data Security and Retention
We maintain administrative, technical, and physical safeguards consistent with industry best practices to protect all personal information.
Data is retained only as long as necessary to operate the LunchLink program or as required by law. Upon request from a school or parent, we delete or anonymize student and parent data within a reasonable timeframe.
6. Compliance with FERPA and COPPA
We take student privacy seriously and comply with applicable laws, including:
- FERPA (Family Educational Rights and Privacy Act): LunchLink acts as a “school official” under FERPA when contracted by a participating school and uses student data only for authorized educational purposes.
- COPPA (Children’s Online Privacy Protection Act): LunchLink does not knowingly collect personal information directly from children under 13. Parents and schools use the platform on students’ behalf.
7. Colorado Privacy Act Rights
If you are a Colorado resident, you have the right to:
- Request access to personal data we hold about you
- Request correction or deletion of that data
- Opt out of processing for marketing or profiling purposes (not applicable to LunchLink)
To exercise these rights, please contact us at privacy@lunchlink.com. We will respond in accordance with Colorado law.
8. Cookies and Analytics
Our website may use cookies or similar technologies to improve functionality and understand usage patterns. These do not collect personal information about students. You can control cookies through your browser settings.
9. Your Choices
You may opt out of marketing emails at any time by clicking “unsubscribe” in our messages or by contacting our Customer Support team. Transactional or service-related emails (e.g., order confirmations) cannot be unsubscribed.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The “Last Updated” date above indicates the most recent revision.
11. Contact Us
If you have questions or concerns about how LunchLink handles personal information, please contact:
LunchLink
PO Box 630127
Highlands Ranch, CO 80163-0127
📞 800-872-0226
📧 support@lunchlink.com